Custom Doll

Refund & Return Policy

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@stundoll.shop.

Sale Items

Only regular-priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@stundoll.shop.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning higher-value items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please contact us at support@stundoll.shop.

Contact Us Page

We provide a contact address for our customers in China for easy communication and return handling. The specific contact address is as follows:

Shenzhen Zhida Technology Network Co., Ltd.
Address: Shenzhen City, please contact us for detailed information.

About Us Page

• Company Establishment Year:
  Shenzhen Zhida Technology Network Co., Ltd. was established on December 26, 2016. With years of experience in the industry, we are committed to providing high-quality products and services to our customers.

• Operating Countries:
  Our company operates in both China and the United States. Our headquarters is located in Shenzhen, China, and we also have a branch in Colorado, USA, serving customers globally.

Shipping Information Page

• Shipping Fees & Estimated Delivery Times:
  On our shipping information page, we provide shipping fees and estimated delivery times for different countries. The shipping cost may vary based on the destination. Please refer to your shipping address for detailed information.

• Delivery Time:
  Typically, the estimated delivery time is around 20 days. The actual time may vary depending on the destination country and logistics situation. Please confirm the delivery timeframe when placing your order.

Company Information

Angela Technology Inc.
Angela Technology Inc. is registered in the United States in the state of Colorado. For more details on the company’s registration, please visit the relevant government website for official documents.